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Data Security and Privacy Statement

PRIVACY STATEMENT

Protecting your data and your privacy is a high priority and is very important to us. We do not give away any collected information. We may use that information to improve our products and services. Below is our privacy and data security policy.

OVERVIEW

LAMDAT currently provides only on-premise deployment of SyncNow. The application deployed communicates with the systems using the credentials set by the system administrator.

Downloadable SyncNow Installation can be installed in a server instance or docker image, which is managed by the client.

SyncNow Managed by the Client Installation: On-Premise App

Our On-Premise App may contain a feature that will send information about the license, including:

  • The version installed
  • Customer instance ID of the product installed
  • We may send if the number of users identified by SyncNow is above the license limit – but not the actual number of users using the system.

DATA STORAGE

All data stored is encrypted during transport and at rest by the system. SyncNow stores the following data in the customer's on-premise database:

Systems Information

  • Information needed for SyncNow to connect to systems, including password/key for communicating with the system, username, shared secret, OAuth IDs.
  • Passwords, keys, secrets are encrypted with AES 256 key size.

SyncNow Account Data

  • The account ID, login date and time, configuration changes.

Operational Data

  • SyncNow stores ID, keys, and name of an entity – these may be the title or the summary of an entity.
  • Host system information – the host operating system name, version, CPU, total and available memory, number of running threads.

Account Audit

  • Logins, when and who entered SyncNow, configuration operations.

Logs

  • Data regarding SyncNow exceptions, synchronization process, including the systems synchronized, entity IDs, entity names, relation names and types, attachment ID, names, and size.

Support Data

  • We allow customers to send support information on demand. Support diagnostic packages will contain relevant support data, including host system information, systems connection information, account data, operational data, audit, and logs. The package will be used to create a support ticket. The ticket will be viewed by one of our support or development team members.

License Information

  • The license issued contains details on customer subscription, systems allowed to be used, number of users using the system, and customer support information. This information is currently kept in the Atlassian service desk cloud.

DATA LOCATION

All work systems data, as elaborated above, will be stored on the customer servers and databases.

END OF SUBSCRIPTION

SyncNow license needs to be renewed annually. The license issued contains all the data (as elaborated above) needed to activate SyncNow. The license will be sent through a secure channel via our support system.


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